Furniture Delivery in the GTA: A Checklist Before You Order

Confirm the product’s delivery area

Delivery availability depends on the item and destination. Most furniture from Furniture Mattress Direct is available for delivery within the Greater Toronto Area. Only eligible products ship across Canada. A Canadian address alone does not mean every item can be delivered there.

Before ordering, check the product details and contact our team with your postal code if the delivery area is unclear. Include the exact model, size and quantity, especially when your cart combines furniture, mattresses and accessories. Different items may have different delivery arrangements.

Do not use a general collection description as a guarantee of shipping eligibility. The selected product and destination need to be checked together. Review the options and charges presented for your order and ask about anything that does not match the product information.

Find out what the delivery service includes

“Delivery” can describe different services. Confirm whether the quoted option is doorstep delivery, delivery to a specified area, or another arrangement. Ask about stairs, elevators, assembly and packaging removal where relevant; do not assume those services are included.

If timing is important for a move, confirm availability before scheduling other work around the order. An estimated arrival is not the same as a confirmed appointment. Keep the contact number and delivery address accurate so the team can reach you about arrangements.

Measure the route, not just the room

Start outside the building and follow the complete route to the intended room. Measure the narrowest doorway, hallway, stair landing and elevator opening. Note sharp turns and low ceilings that could make a large piece difficult to manoeuvre.

Ask for packaged dimensions and whether the product arrives assembled or in separate pieces. A sectional may be delivered as several modules, while a foundation may be one large piece. Removable legs or detachable components should only be assumed when the product information confirms them.

Check the final room as well. Make space for the item and for any required assembly. A taped floor outline can help you see whether drawers, reclining sections and surrounding doors will still open properly.

Make a short access plan for the order

Collect the information in one message: product names, quantities, postal code, property type, floor, elevator availability and any difficult turns. Add photographs of a tight stair landing or doorway when they help explain the route. Give measured dimensions as well as photographs; a picture alone cannot establish clearance.

For a condo or apartment, check the building’s delivery rules before agreeing to an appointment. Ask whether the service elevator must be booked, where the vehicle may stop, and whether the building requires documentation from a delivery company. Forward those requirements early. A concierge being present does not necessarily mean they can accept or store a large order.

Compare the package with the tightest point

Record the clear opening of each doorway with the door in its practical open position, rather than measuring the outside of the door frame. Note handrails, light fixtures and corners that reduce usable space. Elevator cabin dimensions and elevator-door dimensions are separate measurements. If the fit is close, ask for a delivery assessment rather than assuming a diagonal turn will work.

As an example, a sofa that fits along a three-metre wall may still be difficult to move through a short hallway with a sharp turn. A sectional delivered in separate modules may offer a different route, but each package must still be checked. Do not assume a product can be dismantled beyond the manufacturer’s intended assembly steps.

Agree what happens if the plan changes

Ask the store how to report an address change, missed appointment or new access restriction. Confirm any applicable charges and notice requirements before they become urgent. Keep your own schedule flexible around an estimated window until the delivery arrangement has been confirmed.

After arrival, keep the product information, assembly instructions and order record together. Photograph a concern clearly and contact the store promptly using the applicable policy. Avoid throwing away packaging that may be needed to identify or resolve an issue until you have checked the item and received guidance where necessary.

Prepare for arrival

1. Keep the agreed access route clear of furniture, boxes and loose items.
2. Arrange building access and any required elevator booking.
3. Keep your order details and delivery contact information available.
4. Check the item and packaging on arrival where the delivery process allows.
5. If something appears damaged or incorrect, document it and contact the store promptly under the applicable policy.

Review the current shipping and delivery information and refunds and exchange policy before ordering. Service terms and product conditions matter more than a general checklist.

Need help confirming a destination or a difficult access route? Contact Furniture Mattress Direct with your postal code, the item you want and the measurements you have taken.

Frequently asked questions