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Coupon Code: FMDSAVE20 Copy Code

 

Instant FINANCING Available. Delivering all over  

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Refunds | Exchange

 

If you are not completely satisfied with your purchase due to damage, scratch or wrong items, you have 48 hours to correct it. Please get in touch with a member of our service team. They will take care the rest. We will gladly accept an exchange or repair whichever outperform the situation as soon as possible, upon presentation of the original receipt.

If your order was placed and/or picked-up in-store, please contact your nearest store location to proceed with your inquiry.

How to cancel my order?

You may cancel your order anytime before the product leaves our warehouse for a full refund (this is likely to be within 24 hours of you placing the order). If you cancel your order after the product has left our warehouse, we will deduct the shipping and return shipping charges.

Other details about your orders with us

All sales on FurnitureMattressDirect are Final, except for any manufacturing defects. In that case, the product will be replaced or repaired. There is a minimum 25% deposit required on each order. Deposits are not refundable.

Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.

If the product(s)/packaging arrive in visibly damaged condition, you must not accept delivery of the product(s) that have been shipped. In such a circumstance, the product(s) must be returned to the delivery person without accepting delivery. 
If any of the product(s) defect/damage is discovered after accepting the delivery, it is your responsibility to notify the FurnitureMattressDirect service team member regarding the defect/damage within 48 hours of accepting the delivery of the package. 
Product(s) with visible discrepancies/defects/damages must remain unused, unassembled, and in their original/as delivered condition, ready for pick up. Taking such product(s) out of packaging voids return eligibility/warranty.  
When notifying us about a damage issue, you must send us pictures of the actual damage via email so we can assess what needs to be done. 
In cases of shipping damages where the package has been delivered through a third party service provider, FurnitureMattressDirect will immediately notify the third party shipping company regarding the damage, and the third party shipping company will investigate the shipment of those damaged product(s) through their claims department. You will be responsible for storing the product(s) in their original and as delivered condition, and at the address where the items were delivered, until the third party shipping company's claims department can arrange a pick up for your cliam's investigation. No need to worry, we are responsible for coordinating shipping damage claims with our shipper partners, and you should get your refund from us within a reasonable time frame. 
In cases where the package has been delivered directly by FurnitureMattressDirect, we will take care of the issue immediately.

For any other problems with your order, please contact our service team member.

Custom orders and additional services

Please note that custom orders and additional service fees paid are non-refundable. This includes fees paid for in-room delivery, for assembly service, and for delivery beyond our standard shipping method.

Final sale items

Any item marked as "Final Sale" at the time of the transaction is not covered by our exchange policy. All sales are Final. No refunds or exchanges.

Don't Take Our Word For it! Here's What Our Customers Think:

The furniture is great, the delivery rates are very nominal, and customer service is amazing!

Maria S., Toronto ON

This is clearly the best place for furniture and mattresses in Canada. Quality products. LOWEST prices!

Vicky W., Etobicoke, ON

FurnitureMattressDirect⁽ᴰᵉᵃˡˢ⁾ have beautiful furniture and mattress sets, priced lower than all the liquidation and clearance places.

Susan G., Brampton, ON

This is my favourite place to go to for anytime I need furniture or mattresses. The website is very easy to use, and ordering is simple and easy.

Natalia R., Toronto, ON

Bought my mattress from here and couldn't be happier. The delivery was fast they helped me choose which mattress would be the best for me too.

Ben S., North York

This place has the best deals for furniture and mattresses. Ordering was easy and delivery was prompt.

Bojing X., Richmond Hill

I ordered the furniture for my new home online and got it delivered. Was pleasantly surprised with the quality at these amazing prices!

Whitney, D., Hamilton

These guys are the best when it comes to deals for furniture or mattresses. I always come to them for the furniture for my rental properties. Amazing prices!

Joe. M., Scarborough

Ordered a couple of bunk beds for the cottage from them and a really happy with the furniture and their service. Prompt and within budget.

Marco P., Ottawa

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